Terms & Conditions.

1. Introduction and Acceptance

These Terms and Conditions (“Terms”) govern your access to and use of the website located at oxbowsa.co.za (the “Website”), which is operated by Oxbow Office Equipment (Pty) Ltd, trading as Oxbow Office Technology, registration number 2001/024237/07 (“Oxbow”, “we”, “us”, or “our”). By accessing, browsing, or otherwise using the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy and any other policies referenced herein. If you do not agree to these Terms, you must immediately cease use of the Website. The Website is intended for use by businesses and adult representatives of businesses. By using the Website, you warrant that you are at least 18 years of age and have the legal capacity to enter into a binding agreement under South African law. Where you access the Website on behalf of an organisation, you warrant that you are duly authorised to bind that organisation to these Terms.

2. Definitions and Interpretation

In these Terms, unless the context indicates otherwise:

• “Content” means all text, images, graphics, logos, audio, video, code, and other material made available on the Website;
• “ECTA” means the Electronic Communications and Transactions Act 25 of 2002;
• “POPIA” means the Protection of Personal Information Act 4 of 2013;
• “Personal Information” has the meaning given to it in POPIA;
• “Services” means the products, solutions, and support services described on the Website, the supply of which is governed by separate sales agreements;
• “User”, “you”, or “your” means any person accessing or using the Website.

Headings are inserted for convenience only and do not affect the interpretation of these Terms. References to legislation include any amendments or replacements of that legislation from time to time.

3. Provider Information and ECTA Mandatory Disclosures

The following information is disclosed in accordance with section 43 of ECTA and is also published in a prominent and accessible location on the Website:

• Full legal name: Oxbow Office Equipment (Pty) Ltd, trading as Oxbow Office Technology
• Company registration number: 2001/024237/07
• Place of registration: Republic of South Africa
• VAT registration number: 4880206034
• Registered office and physical address: 1B Summer Greens Drive, Century Gate, Century City, 7441, Western Cape, South Africa
• Telephone: 086 106 9269 / 021 835 1400
• Email: enquiries@oxbowsa.co.za, changeyourlife@oxbowsa.co.za, sales@oxbowsa.co.za
• Website: oxbowsa.co.za

Office bearers: Managing Director – Brett Furlong; Omega Franchise Directors – Wayne Lategan and Andrew Tully; Accelerate Franchise Director – Russel Hamsley; Affinity Franchise Director – Darren Brandt; Alpha Franchise Director – Jaryd Richmond; Sigma Franchise Director – Brandon Phillips; Tek Franchise Director – Donovan Gouden; Elevate Franchise Director – Eugen Volmer.

3.1 Membership of Self-Regulatory or Trade Bodies

Oxbow’s memberships of any relevant self-regulatory body or trade association, and the codes of conduct to which Oxbow subscribes (together with details of how the relevant code of conduct may be accessed), are set out below: Oxbow is not currently a member of any self-regulatory body or trade association, and does not currently subscribe to any external code of conduct.

3.2 Description of Main Goods and Services

Oxbow Office Technology supplies, installs, and supports business technology solutions across six verticals: print (office multifunction printers and production printers), telecommunications (UCaaS platforms, handsets, and fibre connectivity under the Oxbow Connect bundle), solar (panels, inverters, batteries, and generators), security (CCTV and access control systems), computers (laptops and desktops), and consumables (paper, toner, stationery, and office supplies). All solutions are customised to the specific requirements of each client. Services include delivery, installation, and ongoing technical support across the Cape Town metro area, coordinated through a centralised remote support team. Equipment is available on rental, payment plan, or upfront purchase arrangements depending on the vertical and client requirements.

3.3 Payment Methods and Currency

Payments are accepted by electronic funds transfer (EFT) and debit order, in South African Rands (ZAR). Specific payment terms, including deposit requirements and instalment structures, are set out in the relevant sales agreement or quotation.

3.4 Security of Payment, Information, and Communications

Security procedures in respect of payment, personal information, and communications are detailed in our Privacy Policy, available at oxbowsa.co.za/privacy-policy.

4. Nature of the Website

The Website is an informational and lead-generation platform. No goods or services are sold, ordered, or paid for directly through the Website. Any indicative pricing, technical specifications, or product descriptions appearing on the Website are provided for general information only and do not constitute an offer to contract. Binding offers and sale agreements are made only through Oxbow’s written quotations and sales agreements, which are governed by their own terms.

5. Permitted and Prohibited Use of the Website

5.1 Permitted Use

This Website may be accessed for personal and business purposes. You may browse, download, and share content from this Website for lawful purposes, provided you do not remove any copyright or proprietary notices.

5.2 Prohibited Use

You may not use this Website to:

• scrape, copy, or reproduce any content or data by automated means;
• reverse engineer any part of the Website or its underlying technology;
• probe, scan, or test the security or vulnerability of the Website or any connected system;
• transmit any unlawful, harmful, defamatory, or abusive content;
• access the Website by automated means without our prior written permission;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• interfere with or disrupt the operation of the Website or the servers or networks used to make it available;
• use the Website in any manner that violates any applicable South African or international law.

5.3 Consequences of Breach

We reserve the right to suspend or terminate your access to this Website without notice if you breach any of these conditions. We also reserve the right to pursue any legal remedies available to us, including claims for damages.

6. Intellectual Property

All content on this Website, including but not limited to text, images, graphics, logos, and the Oxbow Office Technology brand, is the property of Oxbow Office Technology and is protected by applicable South African intellectual property laws. This includes AI-generated imagery commissioned and owned by Oxbow Office Technology. No content may be reproduced, distributed, or used without our prior written permission. By submitting information to us via this Website (including contact forms and enquiry forms), you grant Oxbow Office Technology a limited, non-exclusive, royalty-free licence to use that information for the sole purpose of responding to your enquiry and otherwise as set out in our Privacy Policy. Third-party brand names, logos, and trademarks referenced on this Website, including Fujifilm, 3CX, Yealink, Sunsynk, Hikvision, and others, remain the property of their respective owners. Their appearance on this Website is for descriptive purposes only and does not imply any endorsement or affiliation beyond our authorised supplier relationships.

7. Third Party Links

This Website may contain links to third-party websites, including those of our suppliers and partners. These links are provided for convenience only. Oxbow Office Technology does not control the content of third-party websites and accepts no responsibility for their content, accuracy, or availability. The inclusion of any link does not imply endorsement of that website or its operator by Oxbow Office Technology.

8. Disclaimers

This Website and its content are provided on an “as is” and “as available” basis. While we take reasonable care to ensure accuracy, Oxbow Office Technology does not warrant that the information on this Website is complete, current, or free from errors. Product specifications and technical information reproduced from supplier materials may be subject to change without notice. Oxbow Office Technology does not warrant that this Website will be available without interruption, or that it is free from viruses or other harmful components. You access this Website at your own risk. Nothing on the Website constitutes professional, legal, financial, or technical advice. You should obtain independent professional advice before acting on any information presented on the Website.

9. Limitation of Liability

To the maximum extent permitted by law, Oxbow, its directors, employees, and agents shall not be liable to you for any indirect, incidental, special, or consequential losses arising out of or in connection with your use of the Website, including, without limitation, loss of business, loss of profits, loss of revenue, loss of data, loss of goodwill, or any loss arising from your reliance on information published on the Website. Aggregate liability cap. As no purchases are concluded directly on the Website, and to the maximum extent permitted by law, Oxbow shall not be liable to you for any loss or damage of any kind, whether direct, indirect, incidental, consequential, or special, and whether in contract, delict (including negligence), or otherwise, arising out of or in connection with the Website or these Terms, including any loss arising from your use of, or your inability to use, the Website or any reliance on its content. Nothing in these Terms excludes or limits the liability of Oxbow where such exclusion or limitation is not permitted by law. Carve-outs. Nothing in these Terms limits or excludes any liability which cannot lawfully be limited or excluded under South African law, including liability for: (a) death or personal injury caused by Oxbow’s negligence; (b) fraud or fraudulent misrepresentation; or (c) gross negligence or wilful misconduct.

10. Indemnity

You indemnify Oxbow, its directors, employees, and agents against any loss, damage, cost, or liability (including reasonable legal fees on an attorney and own-client basis) arising from your use or misuse of this Website, your breach of these Terms, or any claim by a third party arising from your conduct on this Website.

11. Call Recording

You acknowledge and agree that all telephone calls between you and Oxbow Office Technology are recorded and stored for quality assurance, training, dispute resolution, and record-keeping purposes. Full details regarding the handling, storage, and retention of call recordings are set out in our Privacy Policy.

12. Force Majeure

Oxbow will not be liable for any failure or delay in performing its obligations under these Terms where that failure or delay results from circumstances beyond its reasonable control. These circumstances include but are not limited to: load-shedding or power outages, internet or telecommunications outages, natural disasters, fire, flood, acts of government or regulatory authority, civil unrest, strike or industrial action, epidemic or pandemic, cyber-attack, or any other event that could not reasonably have been foreseen or prevented. Oxbow will notify you as soon as reasonably practicable of any such event and will use reasonable efforts to resume normal operations promptly.

13. Suspension and Termination

Oxbow reserves the right to suspend or terminate your access to this Website immediately and without notice if you breach any provision of these Terms. Termination does not affect any rights or obligations that have already accrued. The following clauses survive termination: Intellectual Property, Disclaimers, Limitation of Liability, Indemnity, Call Recording, and Governing Law and Jurisdiction.

14. Electronic Communications Consent (ECTA)

By using this Website, you consent to receiving communications from Oxbow electronically. You agree that electronic communications, including email, satisfy any legal requirement that such communications be in writing. Where you click to accept these Terms or submit a form on this Website, that action constitutes a valid electronic signature for the purposes of the Electronic Communications and Transactions Act 25 of 2002.

15. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa. You consent to the non-exclusive jurisdiction of the Western Cape High Court, Cape Town, and the Magistrate’s Court for Cape Town (for matters within its monetary jurisdiction), in respect of any dispute arising from or related to these Terms.

16. Dispute Resolution

The parties agree to attempt to resolve any dispute arising out of or in connection with these Terms through the following structured process:

16.1 Negotiation

Either party may notify the other in writing of a dispute, setting out the nature of the dispute and the relief sought. The parties shall, in good faith and through senior representatives, attempt to resolve the dispute by negotiation within fifteen (15) business days of such notice.

16.2 Mediation

If the dispute is not resolved by negotiation within the timeframe set out above, either party may refer the dispute to mediation, to be conducted by a mediator agreed between the parties or, failing agreement within seven (7) business days, appointed by the Arbitration Foundation of Southern Africa (AFSA). The mediator’s fees and expenses shall be shared equally by the parties.

16.3 Arbitration

Should the dispute remain unresolved following mediation, either party may refer the dispute to final and binding arbitration in Cape Town under the rules of the Arbitration Foundation of Southern Africa (AFSA), under its Standard Commercial Rules. The arbitration shall be conducted in English by a single arbitrator agreed between the parties or, failing agreement within seven (7) business days, appointed by the relevant arbitral body. The arbitrator’s award shall be final and binding on the parties.

16.4 Urgent Relief

Nothing in this clause prevents either party from approaching a competent court for urgent or interim relief, including without limitation an interdict or specific performance, pending the outcome of the dispute resolution process.

17. General Provisions

17.1 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remaining Terms. The remaining provisions shall continue in full force and effect as if the severed provision had never formed part of these Terms.

17.2 Notices

Any formal notice required under these Terms must be in writing. Notices may be delivered by email, by hand, or by prepaid registered post to the addresses set out in these Terms. An email notice is deemed received on the date it is sent, provided that no delivery failure notification is received. A notice sent by registered post is deemed received five (5) business days after posting.

17.3 Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms to any third party without Oxbow’s prior written consent. Oxbow may assign its rights and obligations under these Terms without your consent, provided this does not materially prejudice you.

17.4 Whole Agreement

These Terms, together with the Privacy Policy and any sales policy published on the Website, constitute the entire agreement between you and Oxbow regarding your use of this Website. They supersede all prior representations, agreements, or understandings, whether written or oral, relating to the same subject matter.

17.5 No Waiver

Oxbow’s failure to enforce any provision of these Terms on any occasion does not constitute a waiver of that provision or of the right to enforce it on a future occasion. Any waiver by Oxbow must be in writing and signed by a duly authorised representative to be effective. 17.6 Relationship of the Parties Nothing in these Terms creates any partnership, joint venture, employment, agency, or fiduciary relationship between you and Oxbow.

18. Right to Amend

Oxbow Office Technology may update these Terms at any time. We will review and update them at least once per year. When changes are made, we will notify registered users by email and update the effective date at the top of this document. Continued use of the Website after notification constitutes acceptance of the updated Terms.

19. Contact for Legal Queries

For any queries relating to these Terms, please contact us at:

• Oxbow Office Equipment (Pty) Ltd, trading as Oxbow Office Technology, 1B Summer Greens Drive, Century Gate, Century City, 7441
• Email: enquiries@oxbowsa.co.za
• Telephone: 086 106 9269 / 021 835 1400
• Website: oxbowsa.co.za

End of Terms and Conditions.