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Oxbow support

Remote and On-site support for your entire office.

Oxbow provides fast technical support across your entire office technology, from printers and managed print services to IT, telecoms, solar solutions, and CCTV, throughout Cape Town and the Western Cape. Get a quick remote fix or a technician on-site. Log a support call below, or call us directly.

Operating Hours: Monday – Friday, 08:00 – 16:30

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Frequently Asked Questions

Clients always ask

You can log a support call directly on our website by completing the support request form, or by calling us on 021 835 1400. Once received, a member of our support team will be in touch promptly to assess your issue.
Yes. Our support team can resolve many issues remotely without the need for an on-site visit. Using secure remote access tools, our technicians can diagnose and fix problems quickly, minimising downtime for your business.
In most cases, yes. Our technicians are trained across a wide range of printer brands and models. Contact us with your device details and we will confirm whether we can assist.

Oxbow will dispatch available technicians almost immediately should the situation call for it, however, response times depend on your service agreement and the nature of the fault. We prioritise urgent issues and aim to have a technician on-site as quickly as possible. For businesses on a managed service contract, response time commitments are clearly defined in your agreement.

Absolutely. We support businesses of all sizes, from single-user offices to large multi-site organisations. Our solutions are scaled to fit your business – you get the same quality of support regardless of your size.
Please contact us directly to discuss after-hours support options. Depending on your service agreement, extended support hours may be available for your business.