case study

Eliminating Service Delays for a Fast-Paced Business

How Oxbow and FUJIFILM gave a busy import and wholesale business reliable printing performance and responsive service, ending long waits for support calls.

An International Import and Wholesale Supplier

Customer background

Established in 1988, this Cape Town business works at pace with a diverse group of international clients. Accurate record keeping is not optional in that environment. Printing, delivery notes and order documentation all have to be processed correctly and on time, every working day.

The Challenges

This is a business that moves quickly. Working with a diverse group of international clients means the paperwork behind every order has to be accurate and available when it is needed. Printing, delivery reports and order documentation are not background admin here they are the record the whole operation runs on. The team’s previous experience had been the opposite of reliable. Service calls took a long time to be attended to, and the waiting turned what should have been minor equipment issues into disruptions that reached the client- facing side of the business. Reliability was the requirement, and the response behind it mattered as much as the hardware.

The Oxbow & Fujifilm Solution

Oxbow led with service. Before any discussion of specification, the commitment was to how quickly calls would be answered and attended to, because that was the part of the previous arrangement that had failed. From there the conversation moved to the build quality of FUJIFILM devices and what it does to the everyday interruptions, paper jams chief among them, that cost a busy office more time than most businesses account for. Two FUJIFILM C4030 machines were installed, with Oxbow handling the setup end to end so the changeover did not interrupt daily operations.

Two FUJIFILM C4030 multifunction devices, installed and configured as a single deployment to support daily printing, delivery reporting and order documentation.

The Benefits

Oxbow’s exceptional service, combined with the impressive performance of the FUJIFILM machines, has not only exceeded the client’s expectations but also created opportunities to deliver even more value through additional services.